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Frequently Asked Questions

This information will assist you in answering questions you may have about the Police Department services.

 

  1. How do I report an emergency?
  2. How do I report an incident?
  3. How do I report a dog bite or an injury?
  4. How do I provide information about a crime?
  5. How do I report trail hazards and damage?
  6. How do I recover or claim stolen property?
  7. How do I obtain copy of a police report?
  8. How do I obtain a permit to walk dogs commercially or to walk more than 3 dogs as a private party?
  9. How do I get an impounded vehicle released?
  10. How do I schedule a fingerprinting appointment?
  11. How do I appeal a parking citation?
  12. How do I volunteer for the District Police?
  13. How do I become an East Bay Regional Park District Police Officer?

Answers

  1. How do I report an emergency?

    To report an emergency or a crime or suspicious activity that is in progress, call 911 or (510) 881-1121 from a cell phone, 24 hours a day. 

  2. How do I report an incident?

    To report an emergency or a crime or suspicious activity that is in progress, call 911 or (510) 881-1121 from a cell phone, 24 hours a day.

    To report park rule violations such as reckless bike, skate or scooter riding, failure to properly leash or control pets, and improper trail usage such as mountain biking on restricted trails, please call Dispatch at (510) 881-1833, 24 hours a day. For non-emergencies you may Submit a Park Watch Incident Report by mail or by fax using the Park Watch Report brochure, available in many District brochure boxes.

  3. To provide information about a crime that we might find useful in our investigation, call the confidential tip line telephone at (510) 690-6521.

    To report dog bites or other injuries, call the District Police and Fire Dispatch at (510) 881-1121. Anyone involved in a dog bite or any incident resulting in injury in the East Bay Regional Park District is required to exchange information with other involved parties.

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  4. How do I report a dog bite or an injury?

    Anyone involved in a dog bite or any incident resulting in injury in the East Bay Regional Park District is required to exchange information with other involved parties and report the incident to District Police and Fire Dispatch at (510) 881-1121.

  5. How do I provide information about a crime?

    The Investigations Unit of the Police Department maintains a tip line that citizens can call to provide information confidentially about crimes that fall within the jurisdiction of the District Police. The tip line telephone number is (510) 690-6521

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  6. How do I report trail hazards and damage?

    To report non-emergency safety hazards, or damaged trails and facilities, contact a park ranger or call Park Operations at (510) 544-2509. Be sure to mention the nature and exact location of the problem including trail or area name.

  7. How do I recover or claim stolen property?

    The Property and Evidence Unit is responsible for the receipt, documentation, storage and tracking of all police evidence, found property and safekeeping property. Hours of operation are generally 7:00 am to 4:00 pm Monday through Thursday. Property held by the department for safekeeping will be held for only 60 days and then disposed of. You must make an appointment in order to pick up safekeeping and found property or evidence released by court order. Make an appointment by calling (510) 690-6565.

    State law requires that all found property be surrendered to the law enforcement agency having jurisdiction. If the property is not claimed by its owner within 90 days and is valued at less than $250, the property may be claimed by the finder, if other than an employee of the agency holding the property. If the unclaimed property is valued at $250 or greater a one-time news ad must be run in a local newspaper prior to its being released. If the finder wishes to claim the property after no response to the ad, he or she must pay for the cost of the ad.

    The Police Department uses Property Room.com, an on-line auction service to dispose of its unclaimed usable evidence, found and safekeeping property. Items are picked up monthly, inspected, refurbished if necessary and placed on line for auction. Questions regarding this process can be directed to the Property/Evidence Specialist at (510) 690-6565.

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  8. How do I obtain copy of a police report?

    Police reports of crimes or accidents are released in compliance with the Public Records Act, California Government Code Section 6254, et seq., the San Francisco Sunshine Ordinance (San Francisco Administrative Code Chapter 67), and other applicable state and local laws. These statutes embody a policy of releasing information unless release would endanger citizens, law enforcement personnel, or a law enforcement investigation; or would constitute an unnecessary invasion of privacy.

    The general public may request in writing the release of a District Police report, in person at Police Department Headquarters, during normal business hours, 8:00 a.m. to 4:00 p.m., Monday through Friday, holidays excluded, or through postal mail. All applicable copy fees will apply. The Records Unit can be reached at (510) 690-6508.

    To send your request by mail, write to:
    East Bay Regional Park District Police, 17930 Lake Chabot Road, Castro Valley, California 94546-1950

  9. How do I obtain a permit to walk dogs commercially or to walk more than 3 dogs as a private party?

    You can obtain an application and more information by phoning the Police Department at (510) 690-6508. Or you can request an application by writing the Records Clerk, East Bay Regional Park District Police Department, 17930 Lake Chabot Road, Castro Valley, 94546-1950.

    Or you can obtain one in person at the Police Department. See also the dog permit program.

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  10. How do I get an impounded vehicle released?

    Vehicles impounded by East Bay Regional Park District Police under the authority of California Vehicle Code sections 14602.6 or 14602.7 are subject to an $125.00 administrative fee, which is paid to the District. The fee will be collected when the owner comes to the police station to get the Written Authorization to Release form, regardless if the vehicle was impounded for the full thirty days or is to be released early. The signed form is required by the towing company prior to release. The fee may be paid by personal check, money order or cashier's check payable to "East Bay Regional Park District".

    To obtain a vehicle release, the registered owner of the vehicle must make an appointment Monday through Friday 8:00 am to 4:00 pm by calling (510) 690-6508. "Drop-ins" cannot be guaranteed a review process and release. 

  11. How do I schedule a fingerprinting appointment?

    The East Bay Regional Park District's Department of Public Safety offers official Applicant Live Scan fingerprinting services for the California State Department of Justice. If you need to be fingerprinted, for a criminal background check or other reason, you may make an appointment with us by calling (510) 690-6504. When you make your appointment, ask what fees will be charged to you, if any. When you arrive for your appointment, you will need to have the following items with you:

    • The Applicant Live Scan form supplied to you by the organization requesting that you be fingerprinted.
    • A valid photo ID, such as a California driver license or valid out of state driver license, a California DMV ID card, a military card, a passport, or an alien registration/immigration/green card.
    • Payment for any fees to be charged to you. When you make your appointment, ask what forms of payment are accepted.

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  12. How do I appeal a parking citation?

    Sections 40200.7 and 40215 of the California Vehicle Code require that a person request an initial review of a disputed parking citation within 21 days of receiving the citation or within 10 days of the mailing date of a notice of delinquent parking violation. If the request for an initial review is not made within these time limits, the person has lost the statutorily-prescribed ability to contest the citation.

    To request a "level one" (initial) review of a citation issued by East Bay Regional Park District Police, call the Parking Enforcement Center at 1-(800)-281-7275, or write to: EBRPD/EBMUD Parking, PO Box 5010, San Ramon, CA 94583-0810

  13. How do I volunteer for the District Police?

    There are many volunteer opportunities available under the aegis of the East Bay Regional Park District Police. For information, visit the Police Department's Employment and Volunteer Opportunities page.   

  14. How do I become an East Bay Regional Park District Police Officer?

    The Police Department is always looking for industrious and innovative officers to enforce a myriad of laws not commonly enforced by officers in other agencies. For a complete description of open positions and application information, please visit the Employment page.